If it is not right
Return and refund policy
A 10 days window, one clear split on who pays the postage, and no exchanges.
At a glance
How to start a return
Email [email protected] inside 10 days of delivery. Give the Order ID and say briefly what is wrong. Please do not post anything back before we reply — an unannounced parcel cannot be matched to an order and delays the refund.
The deadline applies to telling us, not to the goods arriving. Reach us in time and the return stands even if the parcel takes longer.
Who pays the return postage
You do
- Change of mind
- Ordered the wrong size, width or colour
- No longer needed once the occasion passed
We do
- The item arrived damaged
- The wrong item was sent
- The order was incomplete or an item was missing
Condition we can accept back
Festive decor is bought to a date, so tell us quickly if something is wrong. A change of mind still has to reach us inside the return window regardless of when the festival falls.
We cannot accept returns of decor that has been hung, taped or pinned, and table linen that has been washed.
When the money comes back
Whatever paid for the order is refunded first. COD orders need bank details, which we request by email. A refund is issued 7 business days after the returned item reaches us and has been checked.
A double payment on one order is refunded within 7 business days of us confirming it. Nothing has to be returned first — it is a payment error, not a return.