Garlands are coiled rather than folded so the petals keep their shape, and banners are rolled around a tube instead of creased into a flat pack.
What that means in transit
Decor is bought to a date, which makes the cut-off time matter more here than anywhere else in the shop. Banners travel rolled around a tube rather than folded, garlands are coiled, and table linen ships flat, so a full party order can arrive as a surprisingly long parcel.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.